Appliance Repair FAQ

Below is a list of some of the most common questions Key Glendale Appliance Repair receives from our customers: 

Q: Should a broken appliance be repaired or replaced?

When an appliance breaks, there are only going to be two results in this situation. There is either going to be a brand-new washer, dryer, dishwasher, stove, or refrigerator installed or an appointment to have the broken appliance fixed because these appliances are not cheap to replace.

Like with anything that you buy, appliances have an average lifespan. The age of the appliance is going to be a big determinate in which of these two options are chosen. If the appliance is fairly new or in the middle of its’ average lifespan, we recommend repair. If the appliance is getting close to the end of that lifespan, replacement is the best option.

The average lifespan of common household appliances are:

Dishwashers: 10 Years
Washers: 11 Years
Dryers: 14 Years
Refrigerators: 15 Years
Gas Ovens: 15 Year
Electric Stoves: 15 Years
Freezers: 15 Years

Q: Do you offer some sort of guarantee or warranty on your repairs?

A. Definitely. There is a 12-month warranty on all the parts that we use and the labor we do. We also make sure to use manufacturer parts for major brands such as Whirlpool, Sub-Zero, GE, LG, Frigidaire, Kenmore, and others so that the manufacturer’s warranty is maintained as well. If there is ever any questions or problems with the repaired appliance continues after our service, please call us as soon as possible. Customer satisfaction is important to us.

Will you be able to fix my appliance on your first trip to my home?

A. Yes, we can. According to our estimations, we are able to successfully repair 95% of the appliances we service during the first visit. We make sure that our service vans are stocked with 90% of the most commonly needed tools and parts to be able to be so successful. There are jobs in which we may need to return at a later time or date and there is no additional fee for those 2nd visits.

Do you provide a timeframe for your appointments?

A. Yes. We are fully aware and respect that our customers have lives and things that they need to do. We provide them with a 2-3-hour window in which they can expect us to arrive at their home. We try to arrive as early within this window as possible, but, just like in life, there are times when things can happen on a prior appointment. This is why we give a window of 2-3 hours so that the technicians are allotted extra time is a service job takes longer than expected. Our technicians will also call our customers 10-15 minutes before they arrive so that the customers are not left sitting around wondering.

Do you have a complete list of all the different brands that you are able to repair?

A. Of course. Please take a look at the list that we have provided. You will see that we are able to repair almost all of the major brands on the market. If you have a brand that is not on the list, just give us a call. It is very easy to order the parts necessary for us to repair any brand.

FIND YOUR BRAND BELOW:

Amana, Armstrong, Bryant, Caloric, Carrier, Century, Crosley, D&M, Electrolux, Fedders, Frigidaire, G.E., Gibson, Glenwood, Goodman, Hardwick, JC Penney, Jenn-Air, Kelvinator, Kenmore, Kitchen-Aid, L-G, Lennox, Luxaire, Magic Chef, Maytag, Norge, RCA, Roper, Rheem, Rudd, Samsung, Sears, Signature, Sub-Zero, Tappan, Whirlpool, Williamson, York & More!

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